From time to time you may be faced with a purchase that you were not completely satisfied with or perhaps came damaged. This section of our website explains the details of our return process as well as information on how to get replacements for damaged goods. Please note that every line on our website carries different policies and it is important that you read this section so that you can be completely satisfied with your shopping experience.

What is your return policy?

Merchandise may be returned up to 14 days from the date of receiving the order for a refund. A $4 shipping and handling charge may be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf if applicable. In some cases, a 25% restocking fee will be applied . All returns must be authorized in advance and must have a valid issued Returned Goods Authorization (RGA) number before being shipped back. Any returns sent back without a valid RGA number will not be accepted and no credit will be issued. Refusal of product is not considered a return and a credit will not be guaranteed. Returns made outside of our stated policy are subject to additional shipping and restocking fees depending on the supplier and situation. To avoid delays in issuing a credit to you, please provide us with return tracking information so that we may confirm the product has been returned to the manufacturer.

Please note, refunds for returned products cannot exceed the originally charged amount.

Damaged or defective items:

We will replace any defective, damaged, or wrongly shipped item if you notify us within 21 days of receipt. If you choose to return a defective, damaged or mis-shipped item without providing us the opportunity to replace it, a $4 shipping and handling cost will be applied, along with any additional expedited shipping charges or residential delivery fees incurred on your behalf. A 25% restocking fee may apply to your return

Refunds will only be issued under the following conditions:

1. The merchandise must be in re-saleable condition, in its original carton, including all packaging materials and accessories.
2. Merchandise must not have been installed or altered in any way.
3. Customer is responsible for shipping.

4. No returns will be allowed for Discount or Clearance products, except for damaged or defective shipments.
5. No returns on bulb or part orders.

• Customer Service 1-732.762-8119
   

How do I make a return?

To start the process, simply complete our short Return Request Form - Click Here. One of our customer service representatives will process your request and an RGA number will be issued. They will also provide you with return shipping instructions via email. The merchandise should be packed and returned in its original carton, including all packaging materials and accessories. Once you are provided an RGA number and return shipping instructions, please ship the package prepaid via USPS and retain the tracking information in case there is a problem with the return shipment. To avoid delays in issuing a credit to you, please provide us with return tracking information so that we may confirm the product has been returned to the manufacturer.

What is an RGA number?

An RGA (Returned Goods Authorization) number is simply a way for us to track return transactions. When you request a return, we will process your request and issue you an RGA number (if applicable) with your return instructions. This information will be sent to you by email. No returns will be accepted without an RGA number.

Why do you charge a restocking fee?

We know the restocking fee is not convenient for our customers, but it is necessary for us in order to recoup some of the losses we take on returns. The fact is that our suppliers charge a restocking fee to us (often in excess of the 25% we charge our customers) and we are passing on a part of it to our customers. If you’re unsure about a purchase, give us a call and let us assist you before buying. We’d like to help you avoid the inconvenience and expense of making a return by helping you select the right product for your lighting needs. See our list of No-Restocking fee brands in the right column.